Where is the water coming from?

Water leaking from or under a Toshiba refrigerator can come from several sources. Identifying the source is the first step:

  • Water pooling inside the bottom of the fridge: Blocked defrost drain
  • Water underneath the fridge: Cracked drain pan or leaking water line
  • Water dripping down the rear wall inside: Normal condensation during the cooling cycle (if excessive, the defrost drain may be partially blocked)
  • Water near the front: Door gasket not sealing, causing excess condensation

Step-by-step fix

  1. Check the defrost drain. The defrost drain hole is usually at the back of the freezer compartment, behind the rear panel, or at the bottom of the fridge compartment. If it is clogged with ice or debris, water from the defrost cycle has nowhere to go and pools inside or leaks out. Clear the drain with warm water poured through it using a turkey baster, or use a thin flexible wire to dislodge the clog.
  2. Check the drain pan. The drain pan sits underneath the fridge (pull the fridge forward to access it from the front-bottom). The pan collects defrost water, which normally evaporates from compressor heat. If the pan is cracked, overfull, or displaced, water leaks onto the floor. Clean or replace the pan.
  3. Check the water line (ice maker models). If your Toshiba has an ice maker or water dispenser, the supply line at the back can develop a leak at the connection point. Tighten the fitting or replace the line if cracked.
  4. Check door gaskets. A weak seal allows warm, humid air into the fridge, creating excess condensation that overwhelms the drain system. Replace the gasket if it does not hold a piece of paper firmly when the door is closed.
  5. Check for ice in the freezer drain. If the defrost drain inside the freezer is frozen shut, it is a sign that the defrost heater is not running long enough. See our frost buildup article for defrost system diagnosis.